Too many things happen when we help lessees move into a lessor’s home.
Sometimes we’re helping the lessee. Sometimes we’re helping the lessor. And many times, we’re helping both at the same time.
It starts with marketing the unit, uploading listings, answering inquiries, networking with other brokers, and scheduling viewings. Once an offer is accepted, a whole new set of tasks begins: coordinating cleaning, pest control, repainting, repairs, purchasing appliances and furniture, deliveries, installations, documentation, move-in clearances, insurance, payments, and eventually, property management after the tenant moves in.
Now imagine doing all of that… not just once, but 40, 60, or even 70 times.
Every lease account is different.
One unit needs beige curtains. Another needs a gray sofa. One owner wants a pull-out mattress. Another requests carpet shampooing. Some units need a bathroom wall repainted. Others need tri-color lights installed, a bidet purchased, an oven delivered, a water heater installed, or even just a simple doorknob replaced.
The requests are never exactly the same. Every unit has its own story, and every client has different needs.
Since 2023, I’ve personally handled around 40 to 70 lease accounts a year, including renewals. Thankfully, I have a team that helps me because there’s simply no way I could do it alone.
That’s also why I’ve spent the last few years building systems. I’ve created flowcharts, SOPs, checklists, alignments, and monitoring tools because I wanted us to serve both lessees and lessors more efficiently and consistently.
Some months, we only help one client move into a new home. Other times, we have four move-ins happening in a single weekend.
I’ve tried Google Sheets, Google Drive, TimeTree, Notion, ChatGPT, and just about every tool I could think of. What I really want is a live tracker where we can monitor every lease account in one place.
I still haven’t found the perfect solution.
Maybe it’s an app. Maybe it’s a website. Maybe it’s a dashboard or software that doesn’t exist yet. It’s still a work in progress, and every time I feel a system is no longer making us more efficient, we improve it.
There have been moments when I’ve thought about no longer accepting lease accounts because of everything they require.
But then I receive another inquiry.
A family relocating from another country and starting a new life in the Philippines. A professional beginning a new job. Parents looking for a home near their children’s school. A newly married couple searching for their first home together.
And I’m reminded why I do this.
I’m helping people find a home for the next chapter of their lives.
At the same time, I’m helping property owners achieve their goal of finding the right tenant for their investment.
So whenever my team and I feel overwhelmed by the long list of tasks, I remind us that this isn’t really about us.
When I sell a property, one of the reasons I recommend it is because I believe it can be a good investment.
When I help that same client find a tenant, or eventually even a buyer, I get to see that investment do what it was meant to do. It starts generating income. It starts performing. And that genuinely makes me happy.
Because at the end of the day, that’s what we’re really doing. Helping our clients, one lease at a time.
